Many customers who purchased their items by visiting the Kmart store or from Kmart online store have different ways of returning or exchanging the product. There are different ways of shopping so obviously different ways are for returning purchased items. By using the first method, if any Kmart store is near to you then you can return or exchange product with its original receipt. Note that the original receipt is compulsory require.
By using second way, you can return the item by visiting the official website at www. Regular customers or shop your way member knows how to return bought item from Kmart. To locate a store near you, click here. This was about the in-store Kmart return policy.
Now we will talk about the online return policy. If you have purchased your product online, you have to start the process online. Follow the steps below to return your product. All you have to do now is to wait until the store receives your parcel. Once they check all the parameters and are convinced with the product to be as good as new, they will initiate a refund or exchange.
Refunds will be initiated by Kmart once they receive your item and see to it that it is not defective. The refund will reflect within days after the store has initiated the process. You will be informed about the process from time to time.
The transaction will also depend upon your bank. Remember, you have to fulfill the conditions of the Kmart Return Policy to be eligible to get a refund. It will not be credited just when you deliver the product. Kmart also provides you with options to exchange the item you purchased. In case you of any clothing you purchased, you can get an exchange if you face any issue with that.
If it does, they will issue a refund or approve an exchange. The money will appear in your bank account within 5—7 days of Kmart issuing a refund. The store will keep you updated on the process on a regular basis.
You might have to wait longer to get the money, depending on your bank. For the store to accept your item, you must not:.
With our easy-to-use Return My Purchase tool, you can initiate the return in a matter of minutes. We'll write and send a personalized request letter to Kmart, letting them know you're unhappy with your purchase. To expedite the process, we will also set a response deadline.
Take a look at some of our helpful guides if you wish to speed up the return process with any other company:. All my husband's family lives out of state and all my siblings and their families are out of state as well. I will not ever shop K mart got about gifts a year. Bad policy. Would not return or exchange a shirt because it was one day past the 30 days you may have the money for this shirt that doesn't fit but you will not get one more thin dime from me!
Kmart does not sell anything that isn't readily available at other stores! I was informed that they will not refund my money or exchange for a larger size! I purchased a NFL shirt just a little over a month ago. Since there are only a couple of Kmarts left in my area the only one that is around is about 20 miles out of the way.
I had the shirt and reciept and wanted to exhange for a different size ONLY which they had in stock. I was told no due to being 40 days from the purchase date. I won't be shopping their again! My Fiance' just tried to return something with a receipt When did this policy change???? No wonder both Sears and Kmart are going under Went to Kmart to exchange clothes I got off lawaway.
Member went today said can't exchange I was getting mad so she call security. I try exchanging clothes I bought on layaway they wouldn't do but they did the day before cause I reward members 3 days later wouldn't klm. After getting home, My son's set the tv up and the tv had horizontal and vertical lines on screen. I paid for tv with Sears credit card. I purchased a highlighter make up stick I had my receipt and just bought this last week I'll never shop there again..
Walmart never does this when I need to return Bye Felicia.. We bought dollars in clothes using my rewards acct and cash. We asked for gift reciepts and didnt get one. They also said they have no record of my maytag dollar dryer purchace 2 wks ago either.
I guess my warranty isnt valid since there is no proof of that either. Our kmart in westview pa is dirty smelly and uncomfortable. The employees are rude and never have knowledge of their position.
I do not want to ever spend one more penny there. They raised prices higher than jc pennys and have merchandise at dollar store quality. Its a joke a scam and a disgrace! Close down your an embarrassment to Westview pa and all who used to shop there. I was told Im aloud to stand at their door and inform cutomers of the truths I know! I just might do that. Sears you should be ashamed to buy such a slum of a store chain My 15 year old son worked all summer and bought a 55' flat screen from K-mart.
K-mart refuses to take it back. I'm not sure how they can stay in business because if possible I will always shop somewhere else from now on. Because the items were bought on sale the previous week on Friday and I came back Tues they wanted me to pay the difference of the sale for the exchange.
I refused and was told thats the way it is. I had to wait 10 minutes for a manager, and with reluctancy, finally was able to leave the store with my EVEN exchange.
Policies and computer systems need to satisify customers, especially when they have a reciept. BTW- Target no problem and service with a smile. Kmart's return policy is a joke! It is going to put them out of business! Will not shop here or Sears again! Cannot believe they won't even let you exchange something for something else in their own store!!!!!
It's a shame cause I actually like shopping there Over 30 days, everything perfect packaging. The website states 90 days warranty on refunds. Any lawyer for a class action? The store would neither yield to the return policy nor issue a store credit despite having the receipt. After multiple calls from the store location to the Corporate Customer Service Office responsible for "in-store solutions," our request for an exception was denied at all levels; one contact offered to email our request to the next management level for further disposition.
We have not heard back. I bought standard size sheets. There is absolutely no way I can get the bottom sheet on a mattress. Even on a thin mattress. They cost They will not take them back because I was 2 days over 30 days.
I've never returned anything before,so I did not that policy. The thing is the sheet does not fit! Can not use It!
Out What a ridiculous return policy! Just lost another customer!!! Purchased Craftsman Tools, toolbox. They are ripping everyone off.
We took a day off of from our phones and look where it got us. They do not care that they are literally ripping off consumers!!! Wouldnt even give me store credit!!! Walmart and target would never reject a customer return. Lost a customer. I bought a tv at a kmart and it is broken i was told i cant return it cause that kmart is closing and all sales are final can i return it at a different kmart? Well, I have to agree with everyone else on this one. I don't shop at Kmart a lot due to their merchandise normally being too costly and the staff for the most part aren't very friendly.
In this case however, an elderly friend of mine purchased to mini blinds, that measured 31" and he was unaware that they were the wrong size until I came to put them on. So I asked the young lady what she exactly wanted the elderly man to do with two brand new blinds that don't fit anything he has? Her reply was " I don't know what to tell you, but you can't leave me here. I've never heard of such a thing in my life.
Never have I heard any other stores tell a customer this. Well kmart you just lost another customer. I tried to exchange a pair of shoes I received as a gift from my daughter for a smaller size and was told I couldn't as I didn't have the receipt.
I called my daughter and she drove 20 miles to Kmart and brought the receipt. The cashier took the receipt and told me to go ahead and get the size I needed. The cashier then told me that they couldn't do the exchange as the original purchase was over 30 days. I asked to speak to the manager and was told the same. I will never shop there or any Kmart again and neither will my family. I will keep this brief. No one is going to miss K-Mart when it finally gets flushed. Worst return policy I have ever seen.
And I bet most customers don't even realize how short a time they allow you for returns or exchanges.
Tried to return a pair of men's Coleman sneakers that fell apart soles came unglued after 60 days - but ALL retuns for any reason are only accepted for 30 days and after that must be made under 1-year manufacturer warranty. Apparently state law does not require longer 60, 90 day return timeframe for defective products.
So beware of the quality of items purchased at K-Mart. Had 2 receipts but clerk kept asking me to insert my debit card, several times.
I asked what's the problem? He said "there's no date on receipt its been torn off" SO!! He said "I need date" Never would I subject a customer to this type of service.
Shame on you. BTW, I will be sending you a copy of the tags; your ppl did not return my receipts even though they said they did. Worst return policy ever. K-mart lost two customers today. We wanted to return an unused car seat. We knew we would most likely have to exchange, because we lost our receipt. Funny thing is we were going to buy two, more expensive car seats. Oh well, K-mart used to be so awesome. Walmart will take anything back.
Worse place ever to shop I hope you guys go out of business. I tried to return an item that was brand new never used and even had the receipt for it but was told that they would not take it back because it was more then 30 days. I have never heard this before from any other store usually it is 90 days.
Sorry Kmart you just lost another customer and guarantee I will be telling all my friends and family to never shop there again. I would rather go out of my way before I shop your store again over 8. The return policy is terrible!!! Obviously, there are many others just as dissatisfied. Will not shop here anymore and will discourage friends and family against shopping here as well. Your exchange policy is terrible.
I got a gift that didn't fit. Obviously no receipt. What the hell do you offer? Keep it, it's paid for. I'm done with Kmart. Won't be back!! You should look into this! Well I was over just by one day was told you cannot return sorry well I am sorry too for all the Kmart employees that will lose their jobs because you just me twice Sears and now Kmart I will spend my money where it is appreciated!!!!
Tried to return curtains that did not match. They were still in the original packages and had a receipt. Was adviced by the clerk that since it was over 30 days, no refund or store credit. I have never shopped in any other store or on with such a policy. If they are not going out of business, they should. Purchased two pairs of sandles for my husband they were to small. Kmart is about 45 min. Frow where I live so I don't get to shop tthere to often.
Well I finally made my way back over to store about 5 weeks later. I tried to exchange for a larger size and was told they do not exchange if item is over 30 days. Had receipt and tags still on shoes. This is pure crazy, they had the next latgerr size shoes in the store. Maybe they need to post policy on door in big bold letters, I do not know of any other retailer that has such stupid policy.
Lost my business very unhappy customer! I tried to exchange two dresses my daughter received as a birthday present. Tags still attached. They are too small! I could not believe I could not exchange them for a larger size! I have never received a receipt with a gift in my 45 years of existence! I will never return to kmart for anything! I am not one to keep receipts so, not taking the chance!!!!! Kmart you lost a very devoted customer! I would drive out of my way to go to kmart over walmart!
Never again!!!! I was told that since it was over 30 days, I could not receive a refund. The exact same clothing is still on the racks with the exact same price!! I could understand if I was returning clothing that was out of season, but they are still selling the same clothes!!
The clerk in the store told me this was a decision made by the corporate offices. No wonder Kmart is closing stores all over the country! I will make sure to tell everyone I know about your return policy!! Kmart Steger IL. Taught me never to shop at another Kmart. I hope that African American so call manager never get another job in customer service. She is better off working from home and I hope you all choke on my extended warranty that I payed for and can't get access to..
I hate Kmart after my experience. Stay away from kmart they don't care nothing about customers.. The warranty people said I should let the store people give me a receipt number in order for them to assist me.. I told the store people they said they got no record of my purchase because it passed 30days. Asked for a manager and this African American lady said she is the manager at the moment and she can't help me.
This same lady I was warned about that she don't have respect for customers and I proved it for myself yesterday. Now I am stucked with a broken product that I payed extended warranty on. Kmart will never see my money again and I will be telling everyone I know not to shop there.
That so called manager lady has no conscience she is heartless.. I urge everyone to Stay away from kmart stores. Wanted to return 2 items and was unable to. I had original reciept. Bought those items for a gift on sale. The items don't fit. Took them back a week later.
They said can't return them 30 day policy. I was like what no exceptions she said no. I was like wow I just spent 40 and no use for them. I am pist off. I bought a Kennmore Griddle and didn't use it right away. When I did, I found that it would heat up and partially cook food, but then it would shut off. Even after unplugging and replugging it back in, it would not stay heated long enough to thoroughly cook anything. So, I tried returning it and was told there was nothing they could do because it was 2 weeks beyond the the 30 day return date.
So, they would not let me return it or replace it. Therefore, I am stuck with a Griddle that does not work and I will have to throw away.. What a waste of money. If Kmart won't stand by the products they sell longer than 30 days, what does that say about the company and their wares?
Not much. It also shows that they don't care about their customers either. I will never buy anything from Kmart again. I will shop there instead! When I did, I found that it would heat up and partially cook food, said gen shut off. Even after unplugging and replugging it back in, it would not stay heated long enough to thoroughly cook something. So, I tried returning it and was told there was nothing they could do because it was about 2 weeks past the return date.
Wow, stumbled onto this thread while searching "how to get around Kmart's return policy. I had my receipt, the shoes had never been worn, the tags still on, and it's still current. But it was over 30 days. I had no idea that Kmart had a 30 day return policy. I shop everywhere, Target, Walmart, Macy's, Kohls No wonder they are closing stores all over. Good luck Kmart, I'll never spend another dime in your stores. A long time ago Kmarts store policy used to be you had to wait a large amount of days for a return with a check 14 I think.
I thought it was now changed to 30 days for return on purchase with check. It does read, on SOME purchases. I asked the Kmart Store Clerk-when I was checking out with the pillows, "do I have to wait 30 days for return?
Possibly she only heard the words, 30 days, and return??? I have been driving around for 30 days waiting to make my return. It was 31 days today-and the manager at the store said I could receive nothing, "no refund, no gift card, nothing".
I have been a regular customer at Kmart on Clearlake Avenue, Springfield, Illinois for over 40 years. I asked the Manager to call the Corporate Office-while I was there. He did, and we were transferred 3 times-to people that could barely speak English. He nor I could understand them.
I was at the store for 40 minutes. I left with the 'seasonal pillows', and no refund, and nowhere to use or put these pillows.
As they did not match, and I have already purchased others that do. If I had purchased these pillows at any other store in Springfield-I'm certain this would not have happened. I was less than 24 hours of Kmart's deadline-according to 'store policy', and I felt humiliated. If I do not get my money back, I will not ever enter another Kmart store again. Well I get to checkout an they charged me twice for couple of things then nothing was what the sign said off, so I look at my receipt, and somthing isn't adding up so they send me to manager.
Manager goes all sales are final, so I guess you ripping me off is part of that. It wasn't until I had to get a little loud that they said ok I'll give you money back!
But wait, that's not the kicker!! They said it would take 3 weeks to be put back into my bank account!!! Never again will me or mine shop at Kmart or anything in partnership with them!! I was given a gift of two pairs of jeans. The person who gave them to me said she lost the receipt but purchased them at Kmart.
They were too small so I brought them to Kmart and they refused to take them back without a receipt. I could even get a store credit. Needless to say, I will not be shoppin there again. I will tell everyone I know not to shop at Kmart.
I have 2 pair of Dickies work pants still with tags and my receipt dated 34 days ago and they will not allow me to return them. I even asked for a store credit, NO was the answer.
Good riddance Kmart. Original tags, receipt and even still on the hangers. My husband has been hospitalized for several weeks and the last thing on my mind was returning jeans. This is outrageous! One of our local K Marts is closing so I'd think you would try to keep customers happy. I don't expect to hear from you but my email is. We need a new dishwasher but Sears will not be the place to go now. Lost my business and Wal-Mart gained my business.
At least they could give an in store credit if the merchandise is not damaged and they would make profit by reselling it and make money from the in store credit Oh well I bought an infant car seat Sunday night in Columbus, Ga upon opening the car seat I saw that it was very flimsy and did not feel like it would be a safe car seat so I decided to take it back and was told I couldn't because it was opened.
It was never used but I refuse to put my grandson in a car seat that doesn't feel sturdy enough to keep him safe they told me state law won't allow them to take returns on car seats that are opened. Ive never heard of such bullcrap. I have shopped at Kmart for years but never again. I went to return my grand daughter 2 pair sandals that didn't fit. The tags were still on. I had receipt but because it was a few days over 30 days I am stuck with shoes she can't wear.
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